How Vigo Support works
This article explains what happens when you contact support through the Vigo Support hub.
Review and response
Messages sent through this support surface are reviewed during business hours.
The aim is to identify the right next step and respond through the correct operator or support path.
What happens after you contact support
After your message is received, it will usually be reviewed to determine whether it is:
- a support or service matter
- an existing-client issue
- a privacy or formal notice matter
- an abuse or security-related report
- an enquiry that should be redirected to TrustSurface Advisory
Status first where relevant
If the issue appears to affect a service more broadly, check the status page first:
https://status.vigogroup.com.au/
If the issue is not reflected there, include that in your message.
What helps most
If you contact support, it is useful to include:
- the affected site, service, or domain
- a short description of the issue
- when it was observed
- any relevant screenshots, links, or examples