How Support works

This article explains what happens when you contact support through the Vigo Support portal.

Review and response

Messages sent through this support portal are reviewed during business hours.

After your message is received, it will usually be reviewed to determine whether it is:

If the issue appears to affect a service more broadly, check the status page first:

If the issue is not reflected there, include that in your message.

If you contact support, it is useful to include: