Support for existing clients
This page is for existing clients who need support, follow-up, or operator contact relating to current services or active arrangements.
When to use this path
Use this support path if you are an existing client and need help with:
- a current service issue
- access or operational concerns
- follow-up on an existing matter
- a question relating to an active arrangement
- operator-managed service support
- Before contacting support
If the issue appears to affect a public-facing service more broadly, check the status page first:
https://status.vigogroup.com.au/
If it is not reflected there, include that context in your message.
How to contact support
Use the Contact link in the top navigation to email support.
What to include
To help the issue be reviewed efficiently, include:
- the affected service, site, or domain
- a short description of the issue
- when it was observed
- any screenshots, examples, or supporting detail