What to include in a support request
A little structure goes a long way. Including the right detail helps support matters be reviewed more quickly and accurately.
Include the basics
Where relevant, include:
- the affected service, site, or domain
- what you observed
- when you observed it
- whether the issue is current or intermittent
Add supporting detail where useful
If it helps explain the matter, include:
- screenshots
- error text
- links to affected pages
- steps that led to the issue
- examples of what you expected to happen instead
If the issue may be broader
If the issue may affect a wider service, check the status page first:
https://status.vigogroup.com.au/
If it is not reflected there, mention that in your message.
Keep it practical
The aim is not to submit a perfect report. The aim is to provide enough context for the issue to be understood and routed correctly.
Checklist
- affected service or domain
- issue summary
- time observed
- current status
- screenshot or example if available