Service status and incidents
Current service visibility and operational updates are published through the status surface.
Check status first
If you are seeing a service issue, the first place to check is:
https://status.vigogroup.com.au/
That is where current service visibility and broader operational updates are published.
When status is useful
Use the status page for:
- current service visibility
- operational incidents
- broader disruption updates
- general service availability information
When to contact support
Contact support if:
- the issue you are seeing is not reflected on the status page
- you believe the issue is specific to your situation
- you have additional detail that may help with diagnosis
- you need to raise a follow-up relating to an incident
How to contact support
Use the Contact link in the top navigation if the matter needs to be raised directly.