Report an issue not shown on the status page

If you have checked the status page and the issue is not reflected there, you can raise it directly through support.

Before you contact support

First check:

https://status.vigogroup.com.au/

If the issue is not shown there, gather the main details before contacting support.

What to include

Please include:

• the affected service, site, or domain
• what you observed
• when you observed it
• whether the issue is still occurring
• any screenshots or error details if available

Why this matters

If the issue is not already reflected on the status page, your report may help determine whether:

• the issue is isolated
• a broader incident exists
• a new operational update is needed

How to contact support

Use the Contact link in the top navigation to send your report.